At PestPolicy, we want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with refunds and exchanges.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- A receipt or proof of purchase is required.
Note: Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Perishable goods (e.g., food items)
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Partial Refunds (if applicable)
In certain situations, only partial refunds are granted, including:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
- First, check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email].
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email] and send your item to:
PestPolicy Returns Department
[Insert your physical return address]
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, we will issue a refund to the gift giver.
Shipping Returns
To return your product, please mail it to:
PestPolicy Returns Department
[Insert your physical return address]
You are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions regarding refunds or returns, please contact us at [email protected].